MICROFACTOR

Explainable decision support inside clear data boundaries

Multi-system data was hard to assemble; briefing packs were hand-stitched. We started with boundaries and governance, then delivered explainable analysis products — not black-box forecasts.

A public-service organizationPublic sector

Challenge

Data exists; decisions still rely on manual assembly

Many systems, strict security and access rules, long cross-team data pulls. Leadership needed explainable situational views and option comparisons — not unauditable “smart black boxes.”

Approach

Boundaries → metric dictionary → decision products

Data boundaries and accountability

Define shareable fields, masking rules, and approval paths — no one-shot “connect everything” promise.

Metric dictionary

Freeze core metric definitions with business owners to reduce briefing disputes.

Explainable decision support

Deliver situational and scenario-comparison views with method notes and a human readout cadence.

Outcome

Auditable decision-support cadence

  • Core metrics confirmed by business and used in a fixed briefing rhythm.
  • Maintainable cross-team access paths; shorter ad-hoc pull cycles.
  • Briefing materials include method notes that satisfy audit and explainability needs.

Capabilities

  • Data science
  • AI consulting
  • Data governance